> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neuroscale.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Data

> Reveal and manage candidate contact information

Every candidate profile in Arbi can have its contact data unlocked. Contact reveals include **personal emails**, **professional emails**, and **phone numbers**, all enriched across 10+ data vendors for the best possible accuracy and coverage. A single reveal costs **1 credit** and unlocks all available contact information for that candidate at once.

Once a candidate's contact data has been unlocked by anyone in your organization, it stays unlocked permanently. You will never be charged credits for the same candidate again.

To learn more about how credits work, allocations, and spending, see [Credit usage](/credit-usage).

## How to reveal contact data

<Steps titleSize="p">
  <Step title="Open a candidate profile">
    Navigate to any candidate from [Talent Search](/sourcing/talent-search) results or from an imported candidate inside a job. Click the arrow on the candidate card to open their full profile.
  </Step>

  <Step title="Click Reveal Contact Details">
    Inside the profile, look for the **Personal Information** section. You will see a green **Reveal Contact Details for 1 credit** button next to Contact Information.

    <Frame caption="The Reveal Contact Details button inside a candidate profile.">
      <img src="https://mintcdn.com/neuroscale/HvHZCrA7PPCOJjJ4/images/contact-data-reveal-button.png?fit=max&auto=format&n=HvHZCrA7PPCOJjJ4&q=85&s=fbdd827a1b4d1f720547f5027e1a60b4" alt="Personal Information section showing the green Reveal Contact Details for 1 credit button" width="1218" height="260" data-path="images/contact-data-reveal-button.png" />
    </Frame>
  </Step>

  <Step title="Confirm and unlock">
    A confirmation dialog will appear asking "Are you sure you want to reveal the candidate's contact details for 1 credit?" Click **Unlock** to proceed or **Cancel** to go back.

    <Frame caption="Confirmation dialog before spending 1 credit to unlock contact data.">
      <img src="https://mintcdn.com/neuroscale/HvHZCrA7PPCOJjJ4/images/contact-data-confirm.png?fit=max&auto=format&n=HvHZCrA7PPCOJjJ4&q=85&s=e1f80e3adbe4670797141b8c2b3d2c56" alt="Reveal Information confirmation dialog with Unlock and Cancel buttons" width="1160" height="492" data-path="images/contact-data-confirm.png" />
    </Frame>
  </Step>

  <Step title="Review the contact data">
    Once unlocked, the contact information panel opens with all available data organized into three sections: **Personal Emails**, **Professional Emails**, and **Phone Numbers**. Each entry has a copy button for quick access.

    <Frame caption="Unlocked contact data showing personal emails, professional emails, and phone numbers with verification status indicators.">
      <img src="https://mintcdn.com/neuroscale/HvHZCrA7PPCOJjJ4/images/contact-data-results.png?fit=max&auto=format&n=HvHZCrA7PPCOJjJ4&q=85&s=8824f03395d30b243716f432a1e8b1b6" alt="Available Contact Information panel showing verified personal and professional emails and phone numbers" width="580" height="691" data-path="images/contact-data-results.png" />
    </Frame>
  </Step>
</Steps>

## Email verification status

Every email returned by a contact reveal is automatically verified for deliverability. A status icon appears next to each email so you know how reliable it is before you reach out.

| Icon               | Status            | What it means                                                                                     |
| ------------------ | ----------------- | ------------------------------------------------------------------------------------------------- |
| Gold checkmark     | **Verified**      | The email has been confirmed as low risk and deliverable. Safe to use for outreach.               |
| Yellow exclamation | **Risky**         | The email appears deliverable but may be a catch-all, shared inbox, or similar. Use with caution. |
| Red X              | **Undeliverable** | The email is invalid or no longer active. Do not use for outreach.                                |
| Gray question mark | **Unknown**       | Deliverability could not be determined. The email may still work but has not been confirmed.      |

<Tip>
  Prioritize emails marked with the gold checkmark for your sequences. If only risky or unknown emails are available, consider verifying them with a secondary tool before sending at scale.
</Tip>

## What is included in a reveal

Every contact reveal returns all available data for a flat cost of **1 credit**. There is no per-field or per-type charge.

* **Personal emails** - the candidate's personal or non-work email addresses.
* **Professional emails** - work email addresses tied to current or past employers.
* **Phone numbers** - mobile and direct phone numbers with country flags for easy identification.

Contact data is enriched in real time across 10+ vendors when you click **Unlock**. This means you are getting the most up-to-date information available at the time of the reveal, not a cached snapshot.

## Adding contact data manually

If you have contact information that Arbi did not return, you can add it directly from the contact panel. Use the **Add Email** or **Add Phone** buttons at the bottom of the panel to append custom entries to the candidate's profile.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Will I be charged again if I view the same candidate later?">
    No. Once contact data is revealed for a candidate, it is unlocked for your entire organization permanently. No additional credits will be spent on that candidate.
  </Accordion>

  <Accordion title="Can I reveal contact data from inside a job?">
    Yes. If a candidate has been imported into a job, you can open their profile from the job view and reveal contact data the same way.
  </Accordion>

  <Accordion title="What if no contact data is found?">
    In rare cases, a reveal may return limited or no results. If no data is found, the credit is not charged.
  </Accordion>

  <Accordion title="How accurate is the contact data?">
    Arbi enriches across 10+ data vendors and verifies every email for deliverability. Accuracy depends on the candidate's digital footprint, but the multi-vendor approach ensures the broadest possible coverage.
  </Accordion>

  <Accordion title="What does the verification status mean for phone numbers?">
    Phone numbers display a country flag for identification. Deliverability verification currently applies to email addresses only.
  </Accordion>
</AccordionGroup>