Every candidate profile in Arbi can have its contact data unlocked. Contact reveals include personal emails, professional emails, and phone numbers, all enriched across 10+ data vendors for the best possible accuracy and coverage. A single reveal costs 1 credit and unlocks all available contact information for that candidate at once. Once a candidate’s contact data has been unlocked by anyone in your organization, it stays unlocked permanently. You will never be charged credits for the same candidate again. To learn more about how credits work, allocations, and spending, see Credit usage.Documentation Index
Fetch the complete documentation index at: https://docs.neuroscale.ai/llms.txt
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How to reveal contact data
Open a candidate profile
Navigate to any candidate from Talent Search results or from an imported candidate inside a job. Click the arrow on the candidate card to open their full profile.
Click Reveal Contact Details
Inside the profile, look for the Personal Information section. You will see a green Reveal Contact Details for 1 credit button next to Contact Information.
Confirm and unlock
A confirmation dialog will appear asking “Are you sure you want to reveal the candidate’s contact details for 1 credit?” Click Unlock to proceed or Cancel to go back.
Email verification status
Every email returned by a contact reveal is automatically verified for deliverability. A status icon appears next to each email so you know how reliable it is before you reach out.| Icon | Status | What it means |
|---|---|---|
| Gold checkmark | Verified | The email has been confirmed as low risk and deliverable. Safe to use for outreach. |
| Yellow exclamation | Risky | The email appears deliverable but may be a catch-all, shared inbox, or similar. Use with caution. |
| Red X | Undeliverable | The email is invalid or no longer active. Do not use for outreach. |
| Gray question mark | Unknown | Deliverability could not be determined. The email may still work but has not been confirmed. |
What is included in a reveal
Every contact reveal returns all available data for a flat cost of 1 credit. There is no per-field or per-type charge.- Personal emails - the candidate’s personal or non-work email addresses.
- Professional emails - work email addresses tied to current or past employers.
- Phone numbers - mobile and direct phone numbers with country flags for easy identification.
Adding contact data manually
If you have contact information that Arbi did not return, you can add it directly from the contact panel. Use the Add Email or Add Phone buttons at the bottom of the panel to append custom entries to the candidate’s profile.Frequently asked questions
Will I be charged again if I view the same candidate later?
Will I be charged again if I view the same candidate later?
No. Once contact data is revealed for a candidate, it is unlocked for your entire organization permanently. No additional credits will be spent on that candidate.
Can I reveal contact data from inside a job?
Can I reveal contact data from inside a job?
Yes. If a candidate has been imported into a job, you can open their profile from the job view and reveal contact data the same way.
What if no contact data is found?
What if no contact data is found?
In rare cases, a reveal may return limited or no results. If no data is found, the credit is not charged.
How accurate is the contact data?
How accurate is the contact data?
Arbi enriches across 10+ data vendors and verifies every email for deliverability. Accuracy depends on the candidate’s digital footprint, but the multi-vendor approach ensures the broadest possible coverage.
What does the verification status mean for phone numbers?
What does the verification status mean for phone numbers?
Phone numbers display a country flag for identification. Deliverability verification currently applies to email addresses only.